Landlords + Tenants
๐งน Maintenance Requests
Fix problems before they spiral.
Background
Why
Most issues go unresolved for one of three reasons:
- No one knows whoโs responsible
- It gets lost in chats or emails
- Thereโs no trail, no escalation, and no urgency
F.estate separates issues from jobs, so the system knows the difference between a broken tap and an unaccepted bid. It turns vague complaints into trackable action โ or lets you triage and reject them properly.
What
A Maintenance Request is:
- ๐จ Created by a tenant when something breaks
- ๐ Includes title, description, media (photos/video)
- ๐ Assigned a lifecycle status, allowing you to monitor progress
- ๐ Can result in a job being created, or be dismissed with context
- ๐ All actions are logged and time-stamped โ for both parties' protection
We track how long disputes take to be resolved and surface this information on users' ratings, incentivising everyone to resolve issues swiftly.
How it works
๐ Issue is raised
Tenants report a maintenance problem directly in-app โ including photos and notes.
๐ง Landlord triages request
Landlords are notified instantly and can choose to approve, reject, or convert the issue into a job โ all with full context. They can also choose to fix the issue themselves.
๐ Status is tracked
The request moves through stages with both sides able to view and comment.
๐ง Escalates into a job
If required, the issue becomes a job and enters the bidding phase โ without needing to re-enter any details.
User Benefits
๐ฃ Clearer communication
Tenants can explain the issue properly. Landlords can act faster โ or decline with context.
๐ Permanent record
No more โyou never told meโ โ everythingโs tracked, time-stamped, and stored with receipts.
๐ Stops issue creep
Small problems donโt snowball into disputes. Everyone knows when it was raised, what was done, and why.